Dubai’s Dnata begins operations at Zanzibar airport

27 January 2023
Dnata will provide its ground, passenger, and cargo handling services to airline customers

Global air and travel services provider Dnata has started operations at Zanzibar Abeid Amani Karume International Airport (ZNZ) in Tanzania, along with its partners Emirates Leisure Retail and SEGAP.

The partners joined forces with the Zanzibar Airports Authority (ZAA) to offer their services for airlines, as well as passengers, at the newly constructed international terminal (T3) in ZNZ.

As part of this initiative, the three firms are said to have invested more than $10m and created 500 local employment opportunities.

At ZNZ, Dnata is providing its ground, passenger, and cargo handling services to airline customers, and has also launched meet and greet and lounge services through its airport hospitality brand ‘Marhaba’.

Meanwhile, Emirates Leisure Retail teamed up with MMI as master concessionaire for all food and beverage, duty free, and commercial stores at the new terminal.

SEGAP signed a ten-year technical partnership agreement with ZAA to manage and operate Zanzibar and Pemba airports.

Dnata Group CEO and Emirates Leisure Retail and MMI chairman Steve Allen said: “We’re delighted to celebrate the launch of our airport services and retail offering with our partners at Zanzibar’s new, advanced airport terminal.

“We are confident that our investment, alongside our commitment to safety, quality and service excellence, will provide a major positive impact on Zanzibar’s transport, tourism and trade industries. This in turn will deliver significant benefits for the local community and businesses.

“We will continue our efforts to consistently deliver world-class services, earn the trust and loyalty of airline customers and travellers, and be an employer of choice in Zanzibar.”

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