MEED TV: The benefits of bots in banking

20 April 2018

“Speed and accuracy are very well understood elements of what robotics does,” says Sandeep Chouhan, group head of operations and technology at Mashreq Bank.

Robotics gives us the ability to go back and have a much more consultative dialogue with the customer. There are times when the customer has heard of an emerging scenario from us even before they knew of it from their own internal controls. Source: Mashreq Market Talk

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