“I think consumers will significantly shift to self-service,” says Sandeep Chouhan, group head of operations and technology at Mashreq Bank.

“Already we are seeing close to 70-80 per cent of consumer transactions are being done through mobile.” The concept of universal banks may disappear. The banks of the future will be able to aggregate the best of services and bring them to customers. As for corporates, we will see a far deeper integration with the banks that they deal with. Source: Mashreq Market Talk

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