IT solutions to provide better customer services
Saudi Arabia’s National Water Company (NWC) aims to improve its customer services through a new IT portal. The company has appointed US consulting firm Accenture to design and deploy IT solutions for water and wastewater services in Riyadh and Jeddah.
Accenture will modernise the current infrastructure to provide customer care and billing, a customer portal, enterprise asset management and middleware (computer software that connects different programs and applications).
“Our aim is to transform the quality of water services across Saudi Arabia’s major cities,” says Loay Al-Musaallam, chief executive officer of NWC.
“National Water Company recognises the role of data in maintaining reliable infrastructure and in providing more responsive consumer service,” says Omar Boulos, managing director of Accenture’s Middle East office.
Financial terms were not disclosed.
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