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Customer service low at UAE banks

10 October 2010

According to a survey by personal finance website Cashy and YouGov, one-fifth of bank customers in the UAE are considering leaving their bank and about 40% are cancelling their credit cards following widespread dissatisfaction and grievances, Gulf News has reported. Respondents said the main grievances in dealing with their bank are delays in answering phone calls, delays in solving problems and unprofessional customer service. "What this indicates is that people didn't find it much different when they go to another bank, so what's the point?" Nima Abu Wardeh, Founder and CEO of Cashy told the daily. "Banks are operating in a level playing field here because there are few differences in products or rates. Only customer service gives banks that added edge," she said.

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