02 February 2010

The Middle East’s largest telecoms company is attracting greater scrutiny as it increases in size.

Etisalat became the largest telecoms company in the Middle East when its market capitalisation surpassed that of Saudi Telecom in April. Since then, it has been under greater scrutiny that at any time in the 14 years since the mobile phone part of the business was established in Abu Dhabi. The telecoms regulators in both Egypt and Saudi Arabia - Etisalat’s two Arab operations outside the UAE - have imposed tougher financial disclosure regulations on the operator.

Etisalat is slowly opening up. On 1 April this year, it held its first ever analysts’ briefing. For a listed company that generated more than $2bn in net profits in 2007, outsiders know remarkably little about how Etisalat works.


During Etisalat’s evolution into the region’s largest operator, its senior managers split the business between themselves. Mohammad Hassan Omran, the chairman, has responsibility for the company’s operations outside the UAE. Mohammed al-Qamzi, its chief executive officer (CEO), is responsible for the continued health of the fixed-line and mobile phone operations in the emirates.

The domestic market still accounts for the majority of the company’s revenues. In 2007, it generated AED13.5bn ($3.7bn) in revenues from the UAE, some 64 per cent of overall revenues of AED21.3bn.

Despite focusing on the domestic market, Al-Qamzi occasionally makes statements about the firm’s overseas expansion. In February, he said Etisalat was close to forming a joint venture with Korek Telecom, a Kurdish telecoms company that owns one of three mobile phone licences in Iraq. “We are now looking at a joint venture with an existing licence holder,” said Al-Qamzi. “We are just waiting for final agreement to get the deal done.”

Etisalat’s 15 operations in overseas markets all report into its Etisalat International business division, which has its own CEO, Jamal al-Jarwan. Investors and analysts are more likely to hear about Etisalat’s overseas aspirations from Al-Jarwan than they are from his boss, Mohammad Hassan Omran.


Like its smaller competitor, Kuwait’s Zain, Etisalat enters markets with local partners that give it the clout needed to deal with local politicians and regulators. It has just two wholly owned subsidiaries outside the
UAE: Etisalat Afghanistan and Moov, its operation in Cote d’Ivoire. In every other country, Etisalat has settled for the largest stake it can manage.

The Saudi operation under CEO Khaled al-Kaf has the greatest independence from group headquarters in Abu Dhabi. As a condition of the 2005 licence, Etihad Etisalat, its Saudi subsidiary, which trades under the brand name Mobily, had to float on the Saudi stock market (Tadawul) as a separate company.

This spring, Etisalat reduced its stake in Etihad Etisalat from 35 per cent to 26.25 per cent, a further condition of the licence. The sale leaves Etisalat with a similar stake in its Saudi operator to that of the third operator, Zain, which holds just 25 per cent of its Saudi subsidiary.

The region’s other multinational operators, Saudi Telecom, Orascom Telecom from Egypt, Maroc Telecom from Morocco and Qatar’s Qtel, are all overshadowed by Etisalat. Only Saudi Telecom, which has made up some ground since the spring, is close to Etisalat in size. At the close of trading on 29 May, Etisalat was worth $34.1bn, compared with Saudi Telecom’s $34bn, after a recent improvement in performance at the incumbent fixed-line and mobile phone operator.


Etisalat, Zain and Qtel all aspire to be among the top 10 telecoms companies in the world by market capitalisation. The UAE company is further ahead than its regional rivals at the moment, but it remains a minnow in the wider world. The world’s biggest operator, China Mobile, has a market capitalisation of $296bn. The major operators in other parts of the world are also a lot further ahead.

America Movil, the Mexico-based operator, has a major share of most markets in Latin America and a market capitalisation of $104bn. Its main rival in the Americas, Span’s Telefonica, is worth $135bn. Vodafone, the UK company that competes with Etisalat in Egypt, is worth $171bn.

The giants of mobile telephony could soon have a bigger presence in the Middle East. Telefonica has so far been content with its 32 per cent stake in Meditel, the second largest operator in Morocco. Vodafone is being more aggressive. Late last year, the UK company won the second mobile phone licence in Qatar, despite a $1bn-plus bid from Etisalat.

A bigger challenge could come from South African operator MTN, which has held merger talks with both Bharti Airtel and Reliance Communications from India. A combination of MTN and either of the Indian companies would create a business more than twice Etisalat’s size with licences in Iran, Sudan, Syria and Yemen - all markets that Etisalat is investigating.

MEED assessment

Etisalat’s first analyst briefing in April was a welcome break from the company’s secretive past. At the briefing, it broke down the performance of its key international operations for the first time. Most of the overseas subsidiaries are performing well.

Etihad Etisalat in particular had a good 2007, gaining 5 million customers and a 37 per cent share of the mobile market. The losses at Etisalat Misr, however, continue to drain the wider company of its profits. Etisalat Misr lost $463m in 2007.

The parent group can absorb losses on this scale because it generated net profits of more than $2bn last year. Etisalat has also benefited from Zain’s $1.67bn revenues in the first three months of 2008 only converting into $271m in net profits. This situation will not last forever. Etisalat Misr needs to start generating profits.

Company snapshot

Date established: 1976

Main business sectors: Fixed-line telecoms, mobile telecoms

Headquarters: Abu Dhabi

Chairman: Mohammad Hassan Omran

Q&A: Mohammad Hassan Omran, chairman

When will the Egyptian operation make its first net profit?

For Egypt, we are targeting a minimum of 10 million customers within three years. When we get 10 million, we will be making a profit. We expect this to happen towards the end of 2010.

It is too early to go into detail of how much profit that will be. Our entry into Egypt is strategic. The UAE is the most profitable market for us because of several factors, including the much higher average revenue per user. However, the Egyptian operation allows us to sell to a much larger population.

When your Kuwaiti rival Zain launches in Saudi Arabia, do you think it will take market share from Saudi Telecom or from Etisalat?

Saudi Arabia is a very large market that is expanding rapidly. Economic growth is high. Mobily [the brand that Etisalat uses in Saudi Arabia] did not take customers from Saudi Telecom when it launched in 2005. Market share is a function of the total size of the market. If the market becomes much bigger, everyone will be able to have more customers.

Saudi Telecom suffered from falling net profits as a direct consequence of Etisalat ending its monopoly in mobile phone services. Although Saudi Telecom’s net profits in the first three months of 2008 were higher than in the first three months of 2007, the company is still making less profit than it did in 2006.

I cannot comment on a particular event. Anything is possible [when Zain launches at the end of June]. I wish Zain luck.

Etisalat was outbid by Vodafone, the UK telecoms giant, for the second mobile phone licence in Qatar in December last year. What did Etisalat bid for the second licence?

We bid a very high amount - more than $1bn.

Did Etisalat bid more than $2bn?

I cannot say.

The state-owned operators in both Algeria and Iran may be sold off to the private sector this year. How likely is it that Etisalat will be the international telecoms company to win control of either Algerie Telecom or Telecommunications Company of Iran?

We are studying several opportunities in the region including Iran and Algeria. We have shown our interest for Algeria and definitely for Iran. We will be interested in any move by either government to privatise [the state-owned operators]. The Iranian government invited us early this year to Tehran and introduced us to some key people.

Most probably TCI will be privatised in the second half of this year. There is no direct indication of when in the second half this will happen.

Iran’s Communications & Information Technology Ministry may hold an auction for a third mobile licence later this year. What would be more interesting for Etisalat: a new licence or a controlling stake in the state-owned operator?

Normally I prefer greenfield opportunities [new licences] because things are much easier to handle. We have been successful in a big way.

It is too early to decide whether to go for the third mobile phone licence or the stake in TCI. These things you cannot guess about.

What is the likelihood of Etisalat buying a stake in Algerie Telecom this year?

Our latest information suggests that the privatisation proposal is still with the prime minister. We are waiting for an announcement from the prime minister’s office. If it privatises, we will jump at it.

Now that Etisalat has become the largest operator in the Middle East, should we expect to see closer scrutiny from regulators and greater transparency from the company itself?

We always abide by the rules of every country in which we operate. We always work closely with the regulator in each country.

Etisalat is also one of the most transparent companies in the UAE.

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