“At Mashreq, for the past 10 years we have been working on process reengineering and process improvement,” says Sandeep Chouhan, group head of operations and technology at Mashreq Bank.

These technologies have brought and accelerated those skills. So there has been a significant upskilling of our managers and operators, who have now become much more familiar with the supervision required of both human and digital workers. Source: Mashreq Market Talk