MEED TV: What do customers want from banks

20 April 2018

“Customers value good service,” says Sandeep Chouhan, group head of operations and technology at Mashreq Bank.

“And within service, speed is an absolute winner. Whoever is able to offer you speedy, transparent service, customers will do business with that bank. At Mashreq, for our corporate customers, we are enabling our relationship managers; we give them access to market intelligence that they can share with our customers.” Source: Mashreq Market Talk

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